Support
Yevo could not read a video
Yevo can only read posts anyone could see logged out, so private accounts and videos sent in messages will not work. For a public post, open the save and tap Try again. If it still fails, email us the link.
My plan has not shown up
Most plans are ready in about a minute. Open the app and give it a moment to sync. If the save still shows as reading after a few minutes, pull it up and tap Try again.
A step I ticked on the web is not on my phone
Your phone picks up changes when the app comes to the front. Close Yevo and open it again, and check both are signed in to the same account.
I paid but Yevo asks me to subscribe
On the subscription screen tap Restore Purchases, signed in with the Apple ID you paid with.
How do I cancel or get a refund?
Cancel in your iPhone's Settings: tap your name, then Subscriptions, then Yevo. Refunds are handled by Apple at reportaproblem.apple.com.
How do I delete my account?
In the app or on the web, open Profile and choose Delete account. Or email us from the address on your account. Deleting your account does not cancel your subscription, so cancel that first.